Food Circle Plug-in Emperor

After listening to the middle-aged woman's complaint, Pang Bowen quickly grasped the key points in her words.

"You said, what you want to buy is called mianguo? But the one we sell is called milk jujube. Could it be because it is not a kind of thing in the first place, so you feel that the taste is different?"

When the middle-aged woman heard this, she suddenly became angry again, her face darkened, and she said coldly: "When I bought it, I asked the waiter if this is a noodle fruit that is very popular on the Internet now, and she said yes. Just bought it!"

Mentioning this incident made the middle-aged woman angry.

The child in her family is now in high school. When she saw that her classmates ate this noodle, fruit and jujube, she wanted to eat it too.

It just so happens that there is a bakery near my home. It is a time-honored brand with a loud brand and good business, so the middle-aged woman came here specially to buy a copy to take home.

Because I have never eaten or seen it, I asked the waiter specifically when I bought it.

After confirming that this thing is called noodle fruit, I bought it.

In the end, when she took it back, her daughter opened it expectantly, and said it was different, it didn't look the same at all.

After tasting it, they said that the taste was different. The one their classmates ate said that there was no jujube skin in it.

There are more than twenty pieces of this thing in a small can, and there are not many grains in it.

The middle-aged woman felt sorry for the money, so she went to the store and asked for a return.

After speaking, fearing that the owner of the dessert shop would not believe her, the middle-aged woman turned her head and looked around, and quickly found a waiter who had just placed the dessert.

"That's what she said at the time, this is noodles!"

The waiter was about to send the used plates back to the baking area, when he walked this way, he heard a middle-aged woman's accusations.

She hurriedly walked over two steps, wanting to defend herself, but was stopped by Pang Bowen's eyes.

In this case, any explanation is a sophistry in the eyes of customers, and instead of solving the problem, it is likely to cause disputes.

Pang Bowen is an experienced and good boss.

Therefore, I can put myself in the position of customers and shop assistants, and look at the problem from the standpoint of both parties.

There was a sudden accident in the store this year, and everyone was in a panic.

When Pang Bowen took people to the hospital, two waiters also went to the store to help with errands.

When customers come to buy desserts, it is estimated that there is a shortage of manpower.

The waiter who stayed in the store made a mistake in his busy schedule, and he didn't hear the customer's inquiry clearly, so he answered it directly.

Therefore, after shopping, customers find that the products they buy back are completely different from what they want.

Returning the goods now is justifiable.

Pang Bowen doesn't think that a milk date worth 28 yuan is more important than a long-term and stable source of customers.

And even if it is not a long-term stable source of customers, as long as they are customers who enter the store for consumption, they should receive the most satisfactory service.

This is to gain word of mouth for their own store.

Who can guarantee that when this customer casually mentions the dessert shop in the future, a word of praise will bring a new source of customers to the shop?

Things are unpredictable.

Pang Bowen nodded to the middle-aged woman, expressing his approval of her words.

Then, he said very apologetically: "This matter is indeed our fault, and we did not understand your needs clearly. How about this, you keep this milk date. As for the previous consumption, we will refund you in full in the store. "

After finishing speaking, he added a special sentence: "The milk dates in our store are also very good. You can try it. If it tastes good, you are welcome to come back next time and continue to buy."

When the middle-aged woman heard that the money could be refunded, her face immediately softened a lot, and her tone became gentler when she spoke: "I didn't mean to embarrass you, the main reason is that the money was spent in my heart. My child wants to try it Noodles, because I heard that your desserts are very delicious and have a wide variety, so I came here specially."

Pang Bowen had already dealt with the matter, so he was going to leave politely, but he couldn't help being interested when he heard the middle-aged woman's words.

As a businessman, Pang Bowen is very insightful and farsighted about desserts.

He also often surfs the Internet and browses food post bars to see what hot desserts are newly launched in other places, or what old-fashioned and very distinctive new products are news.

In order to maintain the popularity of a dessert shop, in addition to ensuring that there are several classic desserts in the store, it is also necessary to update the types of desserts from time to time.

Only by advancing with the times can we better cater to the needs and taste changes of customers.

The middle-aged woman said before that what she wants to buy is a dessert that is very popular on the Internet recently, called noodles.

Noodles?

Pang Bowen was sure he had never heard of this dessert.

And the hot sale on the Internet means that it has been popular for a while.

This period of time coincides with the peak sales period in the store.

Pang Bowen is struggling to deal with a large number of orders and sales problems every day, and he really doesn't pay much attention to the latest dessert trends.

"What kind of dessert is the noodle you mentioned?"

As Pang Bowen said, he took a discount card from the store from the cash register.

With this card, you can enjoy even more discounts than members when you enter the store on the membership day of each month. In addition, you can also get free samples of some newly launched desserts in the store.

Cannibals have short mouths and short hands.

The middle-aged woman got her own refund, a can of milk dates for nothing, and now she got a discount card.

When faced with inquiries from the owner of the dessert shop, his attitude softened completely.

The middle-aged woman explained carefully: "My daughter said it was called Mianguo Dazao, which is very popular in their school. Some classmates bought it online and came back to taste it. They said it was very delicious. I just wanted to buy it online and post it for several days. , then there must be preservatives, and the freshness is not enough, and eating it is not good for your health. That’s why I came here to try to find it.”

"I've never seen what this kind of jujube looks like, so I thought about asking. I was sure it was this thing, so I bought it back. I don't know, my daughter said it was a mistake when she saw it."

"At that time, I was just thinking about luck. They were all made of jujube desserts anyway. If the taste was the same, I opened it up and asked her to taste one, but my daughter said that the taste was different. Is the noodle fruit and jujube delicious? Jujube skin, very sweet to eat."

As she said that, the middle-aged woman also specially said: "My daughter has never liked eating jujube since she was a child, and she thought the jujube skin scratched her throat, but the noodle fruit and jujube tasted very good to her. Don't they say that eating jujube nourishes the blood? , She is nervous about studying these days, I originally thought, if you sell it here, I will buy her a can every now and then, and use it as a nutritional supplement."

Being a parent is also hard work.

In terms of learning, the family can't help much, and can only try to provide the best guarantee for children in terms of basic necessities of life.